Frequently Asked Questions:

YOU WANT A PIECE OF ME!?

Great! We recommend contacting us at least 2 months before your event to secure the date. More time allows for more options. That doesn’t mean we can’t accommodate last minute parties. Please reach out anytime to discuss.

HAVE IT YOUR WAY

Our Cart Service base price does not reflect CUSTOM REQUESTS & ADD-ONS. These may include: unique flavors, upgraded toppings, specialty glow cones, and custom cart décor. All special requests must be ordered at least 4 weeks prior to event. We will be able to offer you exactly what you want if given more time.

LET’S DO THIS!

To reserve your date, we require a signed contract and a 50% non-refundable DEPOSIT. Your deposit will be credited directly toward your final invoice. Full PAYMENT by cash, check or credit card (+ 3% processing fee may be added for credit card transactions) is to be received one week prior to event date.

OH FLUFF NO

In the event your party needs to be canceled, your non-refundable deposit can be transferred to another date. We will do our best to accommodate your changes and new date, but can not guarantee availability once your party is changed. 

PRETTY PLEASE

To provide our best service to you, we need a flat ground surface with at least a 4×5 foot space. There must be a 3 prong outlet within 25 feet of the cart and equipment. Upper floor events require elevator access. A shaded area is required if party is outdoors as well as a backup space indoors in case of inclement weather.

“TEMPERATURE” TANTRUMS

Cotton candy is simply sugar and air which makes it unstable! Humidity can make it melt quickly. Please keep this in mind when booking for your summer parties. We will always do our best to make your party the sweetest!

THEY SEE ME ROLLIN’

We love that our cotton candy cart is mobile! We’ll happily travel all over the Cincinnati, Ohio area, and beyond! Trip fee added based on location.

IF YOU DON’T KNOW, NOW YOU KNOW!

Sweet fact! Cotton candy has no fat, no preservatives, no sodium, and has about 9 grams less sugar than a 12oz can of coke and fewer than a cup of applesauce!